Frequently asked questions
Funeral repatriation involves the process of transporting a deceased person's body back to their home country or state. Our services include handling all the necessary documentation, transportation arrangements, and coordination with relevant authorities to ensure the process is smooth and respectful.
To start the repatriation process, please contact us directly on +61 3 9540 9555. Our experienced team will guide you through every step, from initial consultation to final arrangements, ensuring that all details are handled with care and compassion.
We offer funeral repatriation services both within Australia and internationally. Our team is experienced in coordinating repatriations from Victoria to any state in Australia, as well as to countries worldwide.
The time required for repatriation can vary depending on the destination, the documentation required, and other logistical factors. Generally, domestic repatriations can be completed within a few days, while international repatriations may take longer, usually around 7-14 days (this can vary on country).
Repatriation requires several key documents, including a death certificate, embalming certificate, a certified copy of the passport, and a permit to transport the body. Our team will guide you through the process and ensure all necessary documents are in order.
Yes, we have the resources and experience to coordinate repatriation from overseas, rural and remote locations.
Yes, we understand the importance of honoring cultural and religious traditions. Our team is experienced in handling various customs and practices and will work closely with you to ensure that all necessary rites and rituals are respected during the repatriation process.
The cost of repatriation services can vary depending on factors such as the destination, transportation requirements, and specific needs of the family. We provide transparent pricing and will offer a detailed quote based on your unique circumstances, there are no hidden fees.
Yes, we can assist with coordinating funeral arrangements in the home country or state, no matter where you are located. We offer consultations and planning services via phone or Zoom, ensuring that you can make arrangements from anywhere in the world. Our team will liaise with local funeral directors and ensure that your loved one is received and prepared according to your wishes, with all cultural and religious customs respected.
Yes, we are fully registered and have over 10 years of experience in the funeral repatriation industry. Our team is dedicated to providing professional and compassionate services, ensuring that your loved one is returned home with dignity.
We understand that this is a difficult time for families, and we offer comprehensive support throughout the entire repatriation process. Our compassionate team is available to answer any questions, provide updates, and assist with any special requests. We also offer grief counseling resources and can connect you with support services in your area.
The safety and respectful handling of your loved one is our top priority. We work with trusted partners and adhere to international standards for embalming, preservation, and transportation. The deceased is always transported in a secure, sealed casket, and we closely monitor every step of the journey to ensure everything proceeds smoothly.
While we strive to ensure a smooth and timely repatriation process, unforeseen delays can sometimes occur due to factors such as international regulations or transportation issues. In such cases, we will keep you informed and work diligently to resolve any issues as quickly as possible. Our team is experienced in navigating these challenges and will provide continuous support throughout. Rest assured your loved one will be safe with us until we are able to get them home.
Yes, if you wish to hold a viewing or a service before the repatriation, we can make all necessary arrangements. This can be done either in person or virtually, depending on your location and preferences. We will work with you to create a meaningful ceremony that honours your loved one and meets your cultural or religious needs.
We offer flexible payment options to accommodate your needs during this difficult time. Payments can be made via bank transfer, credit card, or through a payment plan, depending on what works best for your situation. We aim to provide transparent pricing with no hidden fees, and we will discuss all costs upfront.
Once the deceased arrives in the home country or state, our partner funeral director will take over the necessary arrangements, including customs clearance and transportation to the final destination. We can coordinate with your chosen local funeral director to ensure a seamless transition and provide support throughout the process.
Absolutely. We specialise in working with families and individuals across the globe. We can arrange everything via phone or Zoom, ensuring you receive the same high level of service and care, no matter where you are located. Our team is experienced in managing international cases and will guide you through the process every step of the way.
We provide funeral repatriation services to all countries around the world. No matter where your loved one needs to be returned, we have the expertise and global network to ensure a smooth and respectful repatriation process.
While we have successfully repatriated loved ones to many different countries, we frequently service countries such as India, England, Greece, China, Pakistan, and New Zealand. However, our experience and capabilities extend globally, and we are prepared to assist with repatriation to any country.